About your order

I haven't received an order completion email. Have you placed your order?

When your order is successfully completed, we will send an "order completion email (automatically sent)" to the email address you used when ordering.

If you do not receive the email, please check your spam box.
When using various carrier mail, the mail may be blocked by the carrier and the mail may not be delivered.
Please set the permission to receive the following e-mail addresses in advance.

Automatic email address: wgong.shop@gmail.com

Also, if you have registered an account in advance, you can check the order status on My Page on the site.

*It may take some time to send the email.

*If you have specified an incorrect email address, please contact us through DM on Instagram.

Is it possible to issue a receipt?

If you need a receipt, please contact DM on Instagram and tell them that you need a receipt and the following information.
・E-mail address when ordering

Can I change the size or color after completing the order?

We only accept size exchanges for customers who contact us within 3 days after receiving the product. Click here for details

Also, please note that we do not accept cancellations due to customer convenience.

Can I cancel my order?

Please note that we do not accept cancellations due to customer convenience.

Can I cancel part of my order?

We do not accept cancellations of some items ordered by the customer. Please note.

Does it mean that the product is secured when it is in the cart?

It will be secured at the time of order completion, and it will not be secured when it is in the cart. Please note.

Can I change the shipping address after completing the order?

It is possible to change the shipping address before the product has been shipped.

Please contact us from DM on Instagram.

*If the delivery process has progressed, we will not be able to change it. Please note.

When will I receive the product?

After purchase, we will ship the item within 7-14 business days. *If a product is found to be defective, we will exchange the product with the brand, which may cause a delay. Please note. *Delays may occur due to delivery company circumstances.

Do you have express delivery?

Not currently available.

We are considering introducing it in the future, and we would appreciate it if you could wait until the introduction.

I did not receive the product

We usually ship within 7 business days.

If you do not receive a shipping confirmation email after 7 business days, please contact DM on Instagram.

Can I combine shipping with another order?

Due to the system, different orders cannot be shipped together. Please note.

Do you charge for shipping?

For shipping charges, please refer to our Shipping Policy .

Can I specify the delivery date and time?

It is not possible to specify the date and time when ordering.

If you wish to specify the date and time, please check the invoice number (tracking number) described in the shipping completion email and request the delivery company yourself.

I can't track my parcel

Normally, it will be possible to track the package just before it reaches you, about 6 business days after the shipping completion notice.

Depending on the delivery situation, it may take 1-2 days.

About payment

What are the payment methods?

Credit cards, Apple Pay, Google Pay, Amazon Pay are available.

Please refer to the following for each payment method.

credit card
We accept VISA, Master card, AMEX, and JCB.

Apple Pay, Google Pay
You can pay using the payment information registered for each service.

Will I receive a payment confirmation email?

Credit Card / Apple Pay / Google Pay / Amazon Pay
Payment will be completed at the same time as your order.

If you do not receive an order completion email and are unsure whether your order has been completed correctly, please contact the official LINE.

Can I change the payment method after completing the order?

Payment method cannot be changed. Please note.

When do payments occur?

Credit Card / Apple Pay / Google Pay / Amazon Pay
You will be billed when you place your order.

Can I pay for multiple orders together?

Due to the system, we ask you to pay for each order.

Can I delete or change the credit card information I used when placing an order?

Credit card information entered at the time of ordering cannot be deleted or changed later.

In addition, since this site does not store customer credit card information, we are unable to confirm details about credit card information.

Please note.

Can I change the billing information specified for credit card payment?

It is not possible to change the billing address, address, or phone number. Please note.

An error occurred when you chose credit card payment

If your payment is not completed and an error occurs, it may be due to the following reasons.

・There is an error in the details of the card information (card number, security code, etc.)

・The card has expired

・Payment refusal by credit card company

Since we cannot identify the cause on this site, please check directly with your credit card company.

What is Paidy?

I'm sorry.
This service is only available in Japan.

I haven't received an email regarding my Pay Later billing from Paidy

I'm sorry.
This service is only available in Japan.

What is Smartpay (credit card installment payment)?

I'm sorry.
This service is only available in Japan.

About returns and exchanges

Please tell me how to exchange the size

WGONG accepts size exchanges free of charge if you contact us within 3 days of receiving the product.

If you would like to exchange the size, please contact DM on Instagram.

See here for details.

Can I return the product?

We do not accept returns for customer convenience. Please note.

Can I exchange the product?

We do not accept size exchanges for customer convenience.

WGONG accepts product exchanges only in the following cases.
・If the product is defective ・If you wish to exchange the size (please contact us within 3 days of delivery)

Please see our Returns Policy for more information

The product I received was damaged or damaged

We pay attention to the quality of the product, but if the product is damaged or soiled, we apologize, but please contact us from DM on Instagram within 3 days after the product arrives.

*Even if the customer thinks the product is defective, it may not be defective due to the characteristics of the product or the sewing process. . We will make the decision.

*If we are unable to exchange the product due to the sales situation, we will issue a refund.

*We cannot accept returns or exchanges for defective products that we judge as having frayed or scratched items that do not interfere with wearing after confirming the photos of the relevant areas.

I received a product different from my order

If you receive a product that is different from your order, we apologize for the inconvenience, but please contact us from DM on Instagram within "3 days" from the arrival of the product.

After confirmation, we will arrange the correct product as soon as possible.

*If it is not possible to exchange the item due to the sales situation, we may issue a refund. Please note.

About the product

The color of the product I received is different from the one on the product page

When creating the product page, we do our best to reproduce the actual color by color correction, but it may look different depending on the customer's monitor environment and settings.

In addition, the color may vary depending on whether the product is viewed indoors under fluorescent lighting or outdoors under natural light, so please consider the shooting environment before viewing.

Can I check the product size?

Detailed sizes are available on each product page. Please feel free to contact us if there is no description.

In addition, we accept size consultation before purchase, so please feel free to contact us on DM on Instagram.

Can I check the material and details of the product?

Materials are listed in the description column of each product page.

Please feel free to contact DM on Instagram if there is no description or if you have any concerns about the details of the product.

Product sales period and inventory

Basically, most of the products we are handling will run out of stock in about a month after posting, and most of them will be discontinued.

There are many products that are discontinued after one season or one production, so we recommend that you purchase the products you are interested in as soon as possible.

In addition, the number of stocks listed is synchronized with the latest stock number on the brand side, but the older listing order is not synchronized, so there is a high possibility that it is out of stock. .


Do you offer gift wrapping?

Unfortunately, WGONG cannot accept gift wrapping at this time.

Also, we do not have a message card available. It is possible to specify the delivery address as the address of the recipient.

What are your customer support hours?

Business hours are from 10:00 to 18:00 on weekdays in Japan time. We are unable to respond to inquiries outside business hours such as weekends and holidays. Please note.

Please note that we cannot respond by phone.

*For Obon, GW, and year-end and New Year holidays, we will inform you on the top of the site and SNS each time, so please check.

Where can I contact you?

Please contact DM on Instagram.

Register here